About Client
The client is India’s top online retailer, selling clothes, luxury items, food, and homeware. They have over 20 million active users and handle more than 500,000 orders daily. With 1,200+ brands and multiple warehouses across India, they offer a vast range of e-commerce products. The primary goal of this web app is to run smoothly and have a user-friendly interface. As one of the leading retailers in India, our client is required to have iOS and Android applications that are bug-free; they faced challenges finding a reliable testing company and chose SicilianTech due to our proven track record in delivering quality testing services.

Client Requirement
The client wanted to quickly scale up and release their apps while maintaining high quality. The apps featured complex functions like QR scanning, budgeting tools, and coupon integration. With over 100 million users visiting their website monthly, they needed to ensure that every feature worked flawlessly.
The goal was to make sure that new users had a smooth experience on the app. While long-time users might adjust to gradual changes, new users could find the homepage with product images and ads and inconsistent category page designs.

Our Challenges
- Deploy testing for e-commerce web applications and speed up release.
- Perform manual testing for user experience, feature quality, security, and bug fixes.
- Minimize defect leakage from unit to functional testing with QA processes.
- Shorten regression time and automate testing for efficiency.
- Ensure high performance with load and stress testing and provide detailed reports.
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Solution We Provide
To fulfill the unique requirements of the technologies being tested, our team worked closely with the client’s QA and engineering teams. This approach allowed us to scale up the project by writing and updating test cases and testing them across numerous devices. As the client’s apps evolved, we embedded testers within their company to handle internal solutions and better understand their needs.
Initially, we focused on iOS testing. The client, impressed by our work, extended our testing to Android devices and their website. We quickly integrated with large engineering teams, accelerating the project and significantly boosting the client’s digital presence. Our thorough testing and detailed checklists ensured high performance, an improved user experience, increased traffic, and higher conversion rates. This success led to new high-profile projects with the client.
Outcome
As a result of our efforts, the client became one of the top four e-retailers, with their apps continuously expanding to meet growing demand. We offered a solution that helped with coordinated testing and the efficient release of new versions. By adhering to a sound testing strategy, we ensured that our approach was advantageous, thus improving product usability significantly over time. In addition, we adjust our flexible and scalable outsourcing services to clients’ needs, therefore leading to positive outcomes.